Benefits of Omnichannel:

• Due to the complete and consistent experience, customers are more satisfied and loyal;
• Speeds up sales time, as it integrates necessary channels for the employee, providing customer information at all points where they have already been served;
• Maintains service at the same level of quality, making room for humanization and personalization;
• Provides mobility, as it allows the customer to get in touch and access all channels whenever they need and wherever they are;
• improves the relationship between the customer and the company.

For all these benefits to be realized, it is extremely important that there is integration of sales and service channels. Only in this way will the barriers between the company's stages and processes be broken, providing the consumer with a unique and consistent experience.

Project Management

The omnichannel strategy is built after detailed research into your business, starting with a technical and financial feasibility study, and after planning appropriate to your market segment. Some of the fundamental steps:

• Understand your consumer’s profile;
• Analysis and development of the appropriate product mix for physical and virtual stores;
• Compatible price and promotion;
• Creation of virtual spaces specialized in your products so that customers can receive tips or ask questions about them;
• Options for product delivery: pick up at one of the physical stores or receive at home;
• Integrated system so that the customer can resolve issues related to after-sales, both in the physical and virtual stores, regardless of which modality was used for the purchase.

Our proposal is personalized to your needs!